Ultimately Outstanding

The other day, after explaining something he wanted me to learn, my boss said, “Aren’t you excited? We’re going to make you the ultimate office manager!”

That conversation spiraled into the realms of facetiousness… But the other month he did purchase a training package for me to attend unlimited seminars for a year. Talk about investing in someone!

Which brings me to today… I attended “The Outstanding Receptionist”.

There were a couple points the speaker made, in addition to the class material. I wanted to share those:

  • You are personally responsible for your life and success.  (Do you blame others when things go wrong?)
  • You control your response to any event, if you choose to do so.  (Do you respond, or are you reactionary?)
  • No one can make you feel any emotion unless you give them permission to do so.  (Do you focus on how you feel, or the underlying problem?)

I was reminded of when I apologized to my boss, just this last Monday. I was nervous. My hands were shaking. It was my first time apologizing to him. But I knew I needed to. The previous Friday there was some miscommunication and confusion. I could have handled things better. For example, by asking clarifying questions. I wanted my boss to know I understood it didn’t go the best, I learned from it, and it wouldn’t happen again. He told me he appreciated it.

Some people seem to think apologizing shows weakness. I disagree. I see apologizing as an opportunity to make a situation better, and to grow as a person.

There was one person at today’s seminar who didn’t seem to have the right attitude, at least in the beginning. When our speaker asked why we were there, she responded by saying her boss made her come. Then the speaker asked if she was happy to be there. She said yes, because she didn’t have to answer the phones at work. I admit, my immediate thought:  If I was her employer, I would fire her. I know, kind of harsh….especially since I don’t know her or her workplace. In this instance I could be labeled as reactionary.

I guess what I’m getting at in all of this is… If we form our thoughts in the direction of our dreams/goals, instead of focusing on all the wrong things, we will succeed. You will be ultimately outstanding!



NaNoWriMo: A Little Over Half Way (Supposedly)

We’re past the half way point in NaNoWriMo (National Novel Writing Month). If I was following my plan perfectly, I would be a little over half way there.

My plan consisted of 2,500 words Monday, Wednesday, Thursday, and Friday. And 3,800 on the weekends. That would put me at 28,100 words.

Sad to say, my current total is 17,115.

I guess you could say life got in the way. In addition to attempting a novel this month, I’m keeping up with this blog, reading The 21 Irrefutable Laws of Leadership by John C. Maxwell, running, looking at the possibility of another job, helping my husband start up a business, helping a friend start up a business, working through some family stuff, and a million more tiny little things. Just like everyone else.

So I guess it’s a good thing this weekend should be relatively commitment free. I’ve got a five mile run, church, a meeting with my writing partner. Of course, there are all the things one would normally catch up on over the weekend:  laundry, dishes, bills, etc. But what are those to writing 50,000 words in one month!?

Maybe I am going a little psycho. But somehow I think that’s the only way anyone finishes out NaNoWriMo….a little psycho.

Wish me the best, and that I don’t drive my husband nuts!

Keep trucking all you other WriMos!!

Financial Success: James Smith

My husband and I attended a three-day seminar about growing wealth, put on by the Smith Companies. We arrived an hour early the first day. While waiting for the seminar to start, I watched the PowerPoint they had cycling on two large screens. Several of the slides contained quotes:

“Do or do not. There is no try.”  -Yoda

“Look back in forgiveness, forward in hope, downward in compassion, and up in gratitude.”  -Zig Ziglar

“People have a hard time letting go of their suffering out of a fear of the unknown. They prefer suffering that is familiar.”  -Thich Nhat Hanh

Most of the first day was introductory to what we would be learning the next two days, and for the majority of the time Ryan Smith, James Smith’s son, was our teacher. There were a number of things he shared with us that can be applied to daily living—not just financial growth.

  • There is always going to be another problem.
  • The ability to work hard is a gift.
  • The only person who hates competition is one who can’t compete.
  • Money is a tool for serving others, not for self.
  • Everything is an investment:  marriage, children, what you eat, what you wear.
  • Having a written plan increases your odds 300% of getting it accomplished.
  • Education without application is entertainment.
  • Fear is the opposite of love.
  • If you have the ability to demolish someone and you don’t, you’re an adult.
  • When you make better choices you have better options.

Our Current Cash Flow

We also heard from Steve Sitkowski, cash-flow specialist:

  • Coachable:  willing to learn, and willing to step outside comfort zone and try something new.
  • It’s not what happens in life that matters, it’s what you do with it.

Robert Bluhm, attorney:

  • If you fail to plan, you plan to fail.
  • Give like you’ve already been blessed.

And there were a number of things shared that tended to be more business-specific:

  • Business:  to provide a product or service that blesses someone’s life and creates a profit.
  • If you don’t have a systematic approach in your business, you won’t get a standard return.
  • Just because you call something an investment, doesn’t make it one.
  • Find motivated people and train them.
  • Checklists are more imperative the more experience you have.

What I learned that first day will always be in my mind when I contemplate working toward the impossible. I love finding life-truths in unexpected places. And I hope you gain something from the speakers’ points as well. I want to leave you with one last quote they shared:

“I would rather attempt to do something great, and fail, then to do nothing and succeed.”  -Dr. Robert Schuller

Get Motivated! Business Seminar

Last week, Tuesday, we went to the Get Motivated! Business Seminar. There are mixed reviews on such events, just look at this consumer report article:  Can ‘The Donald’ make you rich? ‘The Donald’ was not at this seminar, but a couple people mentioned in the article were. People attending Get Motivated! may have been disappointed if they were expecting a miracle to help their business. But for those of us looking for a pep talk and some self-help tips (and didn’t mind a few infomercials), it was great! Despite sitting in the dark, I was able to jot down a few notes per speaker:

Bob Harrison

Bob Harrison

  • Your reaction to an event is predetermined before the event takes place.
  • Achievers create the interruptions.

Steve Forbes

Steve Forbes

  • People come after you when you’re successful.
  • It’s not over ‘til it’s over.

Rick Belluzzo

Rick Belluzzo

  • These times of disruption and change are full of opportunity.
  • Believe that disruption is good.
  • Strive to make a difference.
  • Be willing to take on tough assignments.
  • Be self-aware and open to feedback.
  • Perseverance can pay off.
  • Always maintain integrity.
  • Be hardheaded and softhearted.

Lou Holtz

Lou Holtz

  • Be excited.
  • What is your attitude when people say negative things?
  • We get too complicated and lose sight of our purpose.
  • Make good choices.
  • One law:  Do Right
  • Trust, Commitment, Love

Colin Powell

Colin Powell

  • You will know you’re a good leader if they’ll follow you out of curiosity (trust).

Rudy Guliani

Rudy Guliani

  • Listening is the best way to learn.
  • Don’t stop making notes.
  • A person with goals is very effective.
  • Every day take time to relax and think. At least five minutes.

James Smith

James Smith

  • Work for yourself as hard as you work for others.
  • It’s the little things you do.
  • Be the show!

Terry Bradshaw

Terry Bradshaw

  • If you listen to the people who say how stupid you are, you won’t amount to much.
  • Keep things simple.

Bill Cosby

Bill Cosby

  • Do it! Live it!
  • Surround yourself with people who are doing it.

Stephen Pierce

Stephen Pierce

  • Biggest threat to the future is not letting go of the past.
  • It’s about you getting better.
  • New perspective. Change.
  • It’s impossible to be great if we are seeking comfort.

Bill Self

Bill Self

  • You have to love what you do.
  • Pressure can bring out the best in people.
  • Best time to go out to compete is when your back’s against the wall.
  • Welcome—don’t be jealous of competition.
  • Believe in what you do. Have confidence.
  • Enjoy the process.

All of the above points can be applied to daily life—not just businesses! “Your reaction to an event is predetermined” says so much about why we hesitate to pursue our dreams. Choosing to pursue ours took a leap of faith. “It’s impossible to be great if we are seeking comfort” is something people do not want to hear. We are creatures of comfort. But becoming great is worth stepping outside our comfort zone. Most importantly, “You have to love what you do”. At the same time we must remember that does not always happen over night. Sacrifices need to be made along the way. But those sacrifices get us to where we ultimately want to be. All of the speakers’ points are great reminders and words of encouragement to us on our journey. I hope they inspire you as well!

Which statements stand out to you?